Terms & Conditions

Welcome to TeleHealthSA Shop! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or shopping on our site, you agree to comply with and be bound by the following terms. Please read them carefully.

1. General Terms

Acceptance: By using our website, you confirm that you accept these terms and conditions and agree to comply with them.
Amendments: We may update these terms from time to time. Any changes will be posted on this page, and your continued use of the site will signify your acceptance of the updated terms.

2. Account and Registration

Eligibility: To place an order, you must be at least 18 years old or have parental consent.
Account Security: You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities under your account.

3. Ordering and Payment

Order Acceptance: Once an order is placed, you will receive an email confirmation. This email confirms that your order has been received but does not constitute acceptance. We reserve the right to cancel orders at our discretion.
Payment: All payments must be made at the time of order. We accept various payment methods, which will be displayed at checkout. Prices are inclusive of VAT where applicable.

4. Delivery

Delivery Time: Standard delivery takes 4-7 days. In some cases, delivery may take up to 10 days due to unforeseen delays.
Shipping Costs: Shipping costs are calculated at checkout based on your order and location. Free shipping is available for orders over R800.
Address Accuracy: Please ensure that the shipping address is correct. We are not responsible for delivery issues caused by incorrect address details.

5. Returns and Refunds

Returns: If you are not satisfied with your purchase, you may return the item within 30 days of receipt for a refund or exchange. Items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds: Refunds will be processed within 10 business days of receiving the returned item. Shipping costs are non-refundable.

6. Product Information

Accuracy: We strive to display product information, including descriptions and prices, accurately. However, we do not guarantee that all information is error-free. In case of discrepancies, please contact us for clarification.
Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue items without prior notice.

7. Intellectual Property

Ownership: All content on this site, including text, graphics, logos, and images, is the property of TeleHealthSA Shop or its content suppliers and is protected by copyright laws.
Use: You may not reproduce, duplicate, copy, sell, or exploit any part of the site for commercial purposes without our express written permission.

8. Liability

Limitation: TeleHealthSA Shop is not liable for any damages arising from the use of our products beyond the purchase price of the product. We do not assume responsibility for any indirect, incidental, or consequential damages.

9. Governing Law

Jurisdiction: These terms and conditions are governed by the laws of South Africa. Any disputes will be resolved in the South African courts.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us via our live chat on the website or use the contact form on our Contact Us page.