You may return most products within 30 days of receipt for a full refund or exchange. The product must be returned in its original condition, unused, and with all packaging intact.
2. Eligibility for Return
To be eligible for a return, the product must be in its original packaging, unused, and in the same condition that you received it.
Certain items such as personalized products or those marked as non-returnable cannot be returned.
3. Process for Returning Products
Contact our customer support team at [email address] or use the contact form on our website to initiate a return.
Provide your order number and details of the item you wish to return.
We will provide you with a return shipping label and instructions on how to return the product.
4. Refund Processing Time
Once we receive your returned item, please allow 15-30 business days for us to process the refund. Refunds will be issued to the original payment method used for the purchase.
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
If you receive a product that is damaged or incorrect, please contact us immediately for assistance and we will cover the return shipping cost.
6. Exchanges
If you would like to exchange an item, please return the original product and place a new order for the desired item. The exchange will be processed once the original product is returned and inspected.
7. Non-Returnable Items
Certain items are non-returnable, including but not limited to, opened personal care products, items marked as non-returnable at the time of purchase, and custom orders.
8. Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer support team support@telehealthsa.shop or via the live chat feature on our website.
