Shipping Policy
At TeleHealthSA Shop, we are dedicated to providing you with a seamless shopping experience, including fast and reliable shipping. Below is a summary of our shipping policy to keep you informed about how we handle your orders.
1. Shipping Locations
- Delivery Areas: We currently ship to addresses within South Africa. Unfortunately, we do not offer international shipping at this time.
- Service Areas: Our delivery services cover all major cities and towns. For remote or less accessible areas, additional delivery time may apply.
2. Delivery Time
- Standard Delivery: Typically, your order will be delivered within 4-7 business days from the date of purchase.
- Extended Delivery Time: In rare cases, deliveries may take up to 10 business days due to unforeseen delays such as weather conditions or logistical issues.
3. Shipping Costs
- Shipping Fees: Shipping costs are calculated based on your order size, weight, and delivery location. The cost will be displayed at checkout before you confirm your order.
- Free Shipping: Enjoy free standard shipping on orders over R800. The discount will be automatically applied at checkout.
4. Order Processing
- Processing Time: Orders are processed within 1-2 business days. During peak times, such as holidays or sales events, processing may take slightly longer.
- Order Confirmation: Once your order is placed, you will receive an email confirmation with details of your purchase and estimated delivery time.
5. Shipping Address
- Accuracy: Please ensure that your shipping address is correct and complete. We are not responsible for delays or delivery issues caused by incorrect address information.
- Address Changes: If you need to change your shipping address after placing an order, please contact us immediately. Changes cannot be guaranteed once the order is processed.
6. Delivery Issues
- Missing Packages: If your package is not delivered within the expected time frame, please contact us. We will investigate and work with our shipping partners to resolve the issue.
- Damaged Goods: If you receive a damaged or defective item, please contact us within 7 days of receipt. We will assist you with a return or replacement.
7. Tracking Your Order
- Order Tracking: Once your order is dispatched, you will receive a tracking number via email. Use this number to track the status of your shipment on the courier’s website.
8. Contact Us
- Customer Support: If you have any questions or concerns about shipping, please contact us through our live chat on the website or use the contact form on our Contact Us page. Our team is here to assist you.